Privacy Policy

Effective Date: 01/01/2019
Last Updated: 09/2/2025

Welcome to Grow & Tell Speech and Occupational Therapy ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

We collect the following types of information:

A. Personal Information

When you contact us, schedule an appointment, or use our services, we may collect personal details such as:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Child’s name and age (if applicable)

B. Health Information

If you or your child are receiving therapy services, we may collect relevant health information necessary for evaluation and treatment, in compliance with the Privacy Act 1988 (Cth) and applicable laws.

C. Website Usage Data

When you visit our website, we may collect information such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and analytics data (see Section 6 for details)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services – Schedule appointments, conduct assessments, and deliver speech and occupational therapy services.

  • To Communicate – Send appointment reminders, respond to inquiries, and provide important updates.

  • To Improve Our Website – Analyze website traffic and user behavior to enhance the user experience.

  • For Legal Compliance – Maintain records and comply with applicable laws and regulations.

3. How We Protect Your Information

We take your privacy seriously and implement security measures to protect your personal data, including:

  • Secure data storage and encryption

  • Restricted access to sensitive information

  • Compliance with the Privacy Act 1988 (Cth) and data protection laws

Despite our best efforts, no online transmission or storage system is 100% secure. If you suspect a security issue, please contact us immediately.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information under the following circumstances:

  • With Your Consent – If required for referrals, coordination with other healthcare providers, or insurance purposes.

  • Legal Requirements – If required by law, court order, or to comply with government requests.

  • Service Providers – With trusted third-party services that assist in operations (e.g., billing, scheduling software), who are required to keep your information confidential.

5. Your Rights & Choices

You have the right to:

  • Access Your Information – Request a copy of the personal data we hold about you.

  • Update or Correct Data – Request changes to your personal information.

  • Opt-Out of Communications – Unsubscribe from marketing emails or newsletters.

  • Request Deletion – Ask us to delete your data, subject to legal and ethical record-keeping requirements.

To exercise your rights, contact us at Info@growandtelltherapy.com.au.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve functionality and user experience. You can manage your cookie settings in your browser.

We may use third-party analytics tools (such as Google Analytics) to collect non-identifiable website usage data. These tools help us understand how visitors interact with our website but do not collect personal information.

7. Third-Party Links

Our website may contain links to third-party websites for additional resources. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

8. Children's Privacy

We are committed to protecting children's privacy. Our services are designed for families, and we do not knowingly collect personal information from children without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 Email: info@growandtelltherapy.com.au
📞 Phone: 1300 848 795
📍 Address: 1A Homebush Bay Drive, Rhodes NSW, Australia.

Thank you for trusting Grow & Tell Speech and Occupational Therapy with your information. We are committed to safeguarding your privacy while providing exceptional care.

Note: This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and is regulated by the Office of the Australian Information Commissioner (OAIC). For more information on your privacy rights, you can visit the OAIC's website at https://www.oaic.gov.au/.